Refund and Return Policy


When you cancel or return items in your order, the refund is generally processed using the method you used to make payment Cash payments for online orders are refunded as gift card that you can use it in store or online . Please note that we cannot refund items if they are returned after 10 days of purchase.

We hope that you'll love everything that you purchase from us, but if not, you can return your items within 7 days of making the purchase. Please note that some items are not refundable; for instance, cosmetics, jewellery, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged.

For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund. (Valid for UAE  only)

For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 7 days and the refund will be issued accordingly. If you do not have a Dubai Local Store account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.

Please note that for credit card refunds, it may take up to 15  days for the refund process to be completed depending on your bank policy.